Welcome to Royal Beauty Online,
Effective Date: 01st September 2023
1. Cancellation Policy
At Royal Beauty Online, we strive to provide our customers with the best shopping experience. Due to the nature of our products and for hygiene and safety reasons, we do not allow cancellations of orders once they have been placed. Please review your order carefully before completing your purchase.
2. Refund Policy
2.1 Refund Eligibility
We do not offer refunds for products purchased on Royal Beauty Online. All sales are final. We take great care to ensure the quality and authenticity of our products, and we stand behind the quality of the items we sell. If you believe you have received a defective or damaged product, please refer to our “Damaged or Defective Items” section below.
2.2 Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team at info@royalbeautyonline.com within 24 hours of receiving your order. To initiate the return process for a damaged or defective item, please provide clear photographs of the damaged or defective product, along with unpackaging video, your order number and contact information.
Once we have verified the issue, we will provide you with instructions on how to return the item. We will cover the return shipping costs for damaged or defective items.
3. Return Policy
3.1 Returns Not Accepted
Please note that we do not accept returns for any reason other than the receipt of a damaged or defective item. We do not accept returns or exchanges for reasons such as change of mind, color dissatisfaction, or product performance.
3.2 Return Process for Damaged or Defective Items
To return a damaged or defective item, please follow these steps:
a. Contact our customer support team within 24 hours of receiving your order at info@royalbeautyonline.com to report the issue.
b. Provide clear photographs of the damaged or defective product, along with unpackaging video, your order number, and your contact information.
c. Our customer support team will review your request and, if approved, provide you with instructions on how to return the item.
d. Package the item securely, including all original packaging and accessories, and ship it back to us following the provided instructions.
e. Once we receive the returned item and confirm the issue, we will either replace the item or issue a refund at our discretion.
4. Contact Us
If you have any questions or need assistance, please contact our customer support team at info@royalbeautyonline.com.
Royal Beauty Online reserves the right to modify or update this Cancellation, Refunds, and Returns Policy at any time without prior notice. Please review this policy periodically for any changes. Your continued use of our website constitutes acceptance of any changes to this policy.
